Cancellation Policies & Practices

Please read carefully our cancellation policies.

Appointments


Call (813) 501-4850 to schedule your appointment. In the event you need to reschedule an appointment, we appreciate advance notice. A 24 hour cancellation notice is required. If no prior notice is given a service charge may apply. Please read our cancellation policy for additional details.




Arrival


Benefits are maximized when you arrive at least 15 minutes prior to your reservation.

Relaxation is important, please contribute by refraining from cell phone or pager use.

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.




Gratuities


Gratuities are not included in our prices but are sincerely appreciated. You may add a gratuity to a credit purchase or utilize a guest envelope. If you need further assistance please do not hesitate to discuss with our Concierge.




Payments


Payment is expected when services are rendered. Payment for services are non-refundable.

We accept the following forms of payment: visa, mastercard, american express, cash, debit cards, discover.




Cancellation Policy


D’vine Aesthetics has a 24 hour cancellation / rescheduling policy which has been in place since 2017, but rarely enforced. Due to the amount of last minute cancellations, we will be charging a cancellation fee. We are asking everyone to agree to the following policy change and have the signed agreement filed with the paper work we collect.

A credit card will be required to schedule and secure your appointment. Your credit card information is saved and protected into our HIPPA compliant system. Our practice has no access your credit card number once it is added to your file. Every credit card is encrypted into our system to provide additional protection of your personal information.

This policy is in place out of respect for D’vine Aesthetics staff and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.

Canceling an Appointment

Please contact the med spa via phone or email AT LEAST

24 hours prior to your scheduled appointment date and time to avoid cancellation fees*.

Failure to cancel or reschedule your appointment with at lease 24 hours notice, will result in a fee of $35.00 being charged to the credit card on file.

A No Show isconsidered failure to cancel or failure to show for a scheduled appointment, a fee of $75.00 will be applied to the credit card on file.

Late for Appointment

If you are running behind for your appointment, we will try to get you in, however if you need to be rescheduled, you will be charged a fee of $35.00. Florida weather and traffic is unpredictable. Please, leave enough time to arrive on time or a few minutes early to your appointment.

No Shows and Late Cancellations (First time appointments)

New clients who schedule an appointment and simply DO NOT show up or cancel within the allotted timeframe of 24 hours will be required to leave a deposit of half (50%) of their scheduled session total in order to reschedule their missed first appointment.

Deposits

The deposit is applied to the cost of the appointment. If the appointment is rescheduled and it is missed or cancelled AFTER 24 hours, clients will be charged the full deposit amount of half (50%) of the entire session cost on their debit/credit card.

Client’s who prepaid for Package Deals

Clients who have prepaid for package deals who are No Shows or have Late cancellations for their scheduled appointments will automatically be deducted the cancellation fee from the package balance and must pay the balance in order to continue treatment.

New Clients

If a new client fails to cancel or reschedule their appointment date within the 24 hour timeframe they will forfeit ALL limited-time pricing offers, monthly special promotions, discounts or coupons.

*We do understand emergencies arise and this will be given consideration on a case by case basis. We strive to provide our patients with the highest quality medical services and pride ourselves on our exceptional medical team.

Thank You for Your Understanding!




Confirmation Texts


As a courtesy, we will send out a text to confirm your service appointments. We do understand how easy it may be to forget an appointment, so please ensure that we have your current email address and phone number on file. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.




Special Events


We are available to assist you with any occasion for those special people in your life. Available at any denominational value for every budget. We also provide custom packages.

Our beautiful location is available for private events and training seminars. Please contact us to discuss future plans and booking availability.





1935 Highland Oaks Blvd

Lutz, Florida 33559

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Call us: (813) 501-4850

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Microdermabrasion​

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